At FamilyFuel, we take great care to ensure product quality and safe delivery. Refunds are applicable only in cases where the product is received in a damaged, defective, or incorrect condition.

Eligibility for Refund

• Refund or replacement requests must be raised within 48 hours of delivery.
• Customers must provide clear images or videos of the damaged or incorrect product for verification.
• Opened or consumed food products are not eligible for refund due to hygiene and safety reasons.

Refund Process

Once the request is approved, refunds will be processed to the original payment method within 5–7 business days, or a replacement will be dispatched as per customer preference.

Non-Refundable Cases

• Change of mind after purchase
• Incorrect address provided by the customer
• Delays caused by courier partners or unforeseen circumstances

Contact Us

For refund-related queries, please contact us through our website support channel.